ForumFiles & shared storage
50 GB per organisation. Shared folders, desktop sync and version recovery. No per-user storage charge.
Choose a plan for your organisation.
One plan for your connected equipment and the people who support it. Start free with Files and Remote Desktop, or choose a paid plan for team Chat, SSO and more capacity—with no per-user seat fees. Linux device allowances and optional usage are shown below.
Your whole operation. One connected platform.
Choose your plan and fleet size. See your monthly cost.
Plan details
Standard includes standard-protocol access, 5-minute monitoring and 7-day log retention. Log ingestion and other metered usage are charged separately; the allowances and usage estimate are shown below.
Pulse learns each Device Class baseline and surfaces unusual devices when enough recent samples are available. It provides evidence for investigation; changes remain under your control.
Feature comparison
Compare what's included once you know which job you are buying for.
| Feature | FreeEvaluate on one device | StandardRemote access and everyday device operations | Business+Advanced fleet operations and customer applications |
|---|---|---|---|
| Files, team workspace and identity | |||
Shared Files storage Per organisation, shared across the team. Desktop sync, web and mobile access; folder permissions and version recovery. | 5 GB | 50 GB | 50 GB |
Team Chat AI specialist access, credits and usage limits apply. | — | ||
Kanban boards | 1 board | ||
Chat and SSO seat fees SSO requires configuration. Existing organisation access controls apply. | — | No per-user seat fees | No per-user seat fees |
| Remote Desktop — screen access | |||
Remote Desktop computers Interactive screen access on Windows, Linux and macOS. Separate from agent-managed Linux devices; desktop registration does not include their monitoring and management services. | Up to 5 computers | Unlimited computers, users and sessions | Unlimited computers, users and sessions |
| Agent-managed Linux devices | |||
Agent-managed Linux devices Remote terminal, live diagnostics, collected logs and configured monitoring. No desktop environment or open desktop session required. Service limits are listed below. | 1 device | Billed per device | Billed per device |
Remote terminal | Limited to 1 device | ||
Wormhole access | Limited to 1 device | ||
Port forwarding (standard ports) | Limited to 1 device | ||
Port forwarding (custom ports) | — | — | |
Custom wormhole URLs | — | — | |
Live device diagnostics Inspect CPU, memory, disk, processes and network through the terminal connection. Requires an online device and authorised access. | 1 device | ||
Adaptive fleet monitoring (Pulse) Learns class baselines and surfaces drift when enough recent samples are available. | — | ||
Dashboards | Limited to 1 | ||
Displays | Limited to 1 | ||
Private named tunnels Free: 1 GB relayed per month, 60-minute sessions and a 10-minute idle timeout. Both traffic directions count. No automatic overage charges. | 1 tunnel · 1 connection · 64 KiB/s | 2 tunnels · 4 connections · 128 KiB/s | 8 tunnels · 16 connections · 512 KiB/s |
| Security on every paid plan | |||
SAML/SSO SAML SSO is standard, not a premium add-on. | — | ||
SCIM provisioning Orphaned accounts are a security risk. SCIM keeps access in sync. | — | ||
Security activity Sign-ins, access changes, remote sessions, and fleet events in one audit view. | |||
Security detections Because security isn't optional. | — | ||
| Customer surfaces | |||
Status pages Publish incident updates to selected pages from the incident workflow. | Not included | Purchasable | 1 included |
Custom branding and domains Portal branding on Standard. Custom domains on Business+ when shipped. | — | Portal branding | Branding + custom domains |
Custom domains | — | — | |
File requests Public upload links for customers and field techs to send logs, dumps, and configs. | — | — | 5 GB included |
Customer Portal | Not included | 1 portal | Unlimited* |
| Monitoring | |||
Monitors Includes fleet checks plus single-device canary monitors for critical boxes. | Limited to 1 | 25 included | 50 included |
Monitoring interval | 5 minutes | 5 minutes | 1 minute |
Connection stability monitoring | — | — | |
| Operations | |||
Visitor sign-in and inductions Included at no extra charge. Visitor kiosks do not count towards billable IoT devices. | 1 site | All your sites | All your sites |
Operational alerts Security detections are included on every paid plan; see the Security section. | — | — | Included |
Alert rules Compose monitors into rules that raise incidents when every condition matches. | — | — | Included |
Fleet map Last-known device geography with tag filters and a dashboard widget. | — | — | Included |
Fleet jobs Run or schedule guarded commands across tagged fleets with per-device results. | — | — | Included |
Incidents | — | — | Included |
On‑call escalations | — | — | Included |
Scheduled tasks | Limited to 1 | 25 included | 50 included |
| Logs | |||
Device log collection Collect configured logs without opening an interactive session. Retention and analytics are listed separately. | Up to 50 MB/day | Metered ingestion | Metered ingestion |
Log retention Retention is included; log ingestion is metered separately. | 24 hours | 7 days | 90 days |
Log analytics | — | — | Included |
Saved log investigations Save and rerun recurring fleet log checks. | — | — | Included |
Usage‑based log ingest | — | Includes analytics | |
| Video | |||
Video transfer Live and recorded camera upload/playback. Priced at about 2× AWS data transfer. | Trial cap only | 5 GB included, then $0.20/GB | 5 GB included, then $0.20/GB |
Video storage Retained camera footage. Priced at about 2× AWS S3 storage. | Trial cap only | 5 GB included, then $0.05/GB-month | 5 GB included, then $0.05/GB-month |
Video transcode Managed HLS packaging and scrub thumbs. Priced at about 2× AWS MediaConvert. | Trial cap only | $0.05/min | $0.05/min |
Need Enterprise or a custom quote?
Drop us a message for installed-base lifecycle, governance, or tailored fleet pricing. Tell us your fleet size, support expectations, and deployment model.