Playbook · Customer trust

Publish customer updates alongside incident response.

Turn internal incident notes into status pages and dashboards so customers see the same truth.

Northstar Fleet Service Status page showing service health and customer-facing incident updates

Tools used in this playbook

Status pages, dashboards, docs, and access controls stay aligned.

Status

Status pages

Public uptime + incident comms at your domain with historical timelines and annotations.

Dashboards

Read-only dashboards

Dashboard Designer and Displays let you expose scoped metrics to customers without sharing credentials.

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Publish → explain → prove

Keep external comms synced with ops decisions.

01 · Publish

Surface the change

Status page and dashboards update automatically when you tag an incident public.

02 · Explain

Give context once

Attach impact + mitigation notes once; they appear everywhere customers look.

03 · Prove

Leave evidence behind

Share historical uptime and incident context so procurement teams self-serve proof.

Screens used in this playbook

Status page, dashboards, and org settings in one flow.

Status

Status page

Public uptime with component health, incident posts, and subscribe options.

Dashboards

Dashboard Designer

Curate customer-facing dashboards with read-only displays for kiosks or portals.

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Want to publish a branded status page?

Enter your email, run the install command, and you'll have a live device feeding Dataplicity status pages in minutes.