Playbook · Customer trust
Publish customer updates alongside incident response.
Turn internal incident notes into status pages, dashboards, and docs so customers see the same truth.
Tools used in this playbook
Status pages, dashboards, docs, and access controls stay aligned.
Publish → explain → prove
Keep external comms synced with ops decisions.
- Status pages — Public uptime + incident comms at your domain with historical timelines and annotations.
- Read-only dashboards — Dashboard Designer and Displays let you expose scoped metrics to customers without sharing credentials.
- Documentation sites — Docs publish from your documentation source so updates reach customers immediately.
- Access control — Organisation settings enforce SAML, MFA, SCIM, and domain claims so buyers trust the portal.
- Surface the change — Status page and dashboards update automatically when you tag an incident public.
- Give context once — Attach impact + mitigation notes once; they appear everywhere customers look.