Docs

Decide whether a field fault needs a site visit.

Work through a support scenario using device health, collected logs and customer context. Record what you checked, the action taken and the evidence needed to verify the result.

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Get the install command by email. Remote access is free on one device. Pricing

  • Start from the reported fault and affected devices.
  • Review the evidence available before choosing an action.

Incident runbooks

Keep mitigation steps alongside alerts and logs.

Incidents

Incident notes

Attach runbook steps to each incident.

Logs

Evidence

Keep log evidence next to runbook steps.

Audit

History

Preserve the response history for audits.

Maintenance playbooks

Standardize routine maintenance across fleets.

  • Playbooks link tasks and scripts together.
  • Reuse maintenance steps across cohorts.
  • Outcomes stay visible in ops history.
Dataplicity fleet jobs running guarded commands across selected devices with progress history

Tasks

Scheduled tasks

Automate recurring maintenance steps.

Scripts

Saved scripts

Reuse scripts across cohorts.

Docs

Documentation

Publish playbooks alongside the ops UI.

Connect runbooks to ops.

Keep incident response steps tied to telemetry and logs.

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