Playbook · Remote repair

Control your device from anywhere.

Install a small agent to reach Linux devices behind firewalls: open a secure shell, stream logs, and share a fixed device URL when support needs access.

Remote support without the network theatre

Terminal, logs, Wormhole, device context, and command history stay linked so support can act without VPNs, static IPs, or site visits.

Alert to diagnosis to repair

A repeatable flow for the moment a customer device misbehaves.

Remote shell — Open a secure shell from the device record over the outbound Dataplicity connection.
Log search — Tail syslog and service logs before, during, and after the repair.
Device record — See customer, warranty, firmware, tags, health, and recent alerts beside the access workflow.
Command history — Keep sessions and support actions reviewable for security, warranty, and customer follow-up.
Open a remote terminal — Launch a secure shell directly from the affected device record.
Read logs in context — Use syslog, alerts, firmware, and customer context to pinpoint the issue.