Scope the problem
Find the affected devices and compare their class, customer, site or cohort.
Find the affected devices. Then find out what changed.
Review device identity and health, compare peers with Pulse, and investigate collected logs with the fleet context in front of you.
- Useful for an existing installed base.
- No customer application required.
- Investigate differences before treating them as faults.
From a fleet question to a specific next step
Worked investigation sequence. Available evidence depends on what has been collected and your plan.
Review the difference
Use Pulse findings and collected logs to look for a change. Peer divergence is a reason to investigate, not proof of failure.
Check the result
Inspect an online device, take an appropriate action and review fresh evidence afterwards.
Explore this capabilityEvaluate fleet visibility with representative devices.
One device proves remote access. Peer comparison needs comparable devices in a class and time to collect evidence. Choose a paid plan for Pulse and the investigation capabilities you need.