Identity
One record per unit
Tie serial, hostname, device class, firmware, tags, and first check-in to the same device.
Find the device you need to support.
Search your device inventory and check its status, customer and product context before opening diagnostics or remote access.
- Every device record holds tags and status context.
- Device status and check-in history are always visible.
- Device metadata stays attached to each unit.
Lifecycle records
The device page becomes the source of truth after hardware leaves the factory.
Ownership
Customer and site context
See which customer, site, cohort, and entitlement a device belongs to before support acts.
Warranty
Coverage context
Keep warranty and license windows visible beside operational state and support history.
Operational state
Know whether a device is healthy, reachable, and running the version you expect.
Health
Last check-in and status
Spot offline, degraded, and healthy devices without reconciling spreadsheets.
Cohorts
Groups and tags
Build lab, pilot, production, customer, and region cohorts for rollouts and support queues.
History
Recent activity
Keep changes, check-ins, alerts, and support actions attached to the device timeline.
Support launchpad
The same record starts the workflows your team uses when a customer calls.
Logs
Inspect evidence
Jump from the device to logs, alerts, and recent events without losing context.
Remote
Open access when needed
Launch Terminal or Wormhole from the affected device instead of hunting for network details.
Audit
Review what changed
Keep support actions and operator changes traceable for warranty and security reviews.
Register your first device.
Register your first device and bring it online.